General Terms and Conditions
of METRIE spol. s r.o.
1. INTRODUCTORY PROVISIONS
1.1. These Terms and Conditions (the “Terms and Conditions”) of METRIE spol. s r.o., with its registered office at Moravičanská 20/19, 789 83 Loštice, Company ID No. 45194467, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File No. 2942 (the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase agreement (the “Purchase Agreement”) concluded between the Seller and another person (the “Buyer”) through the Seller’s online configurator.
The online configurator is operated by the Seller at konfigurator.metrie.cz/en (the “Website”), through the interface of this Website (the “Web Interface”).
1.2. These Terms and Conditions apply in particular to the sale of goods that can be individually configured and personalised with custom printing. Within the online configurator, the Seller distinguishes between two basic purchasing modes:
- B2C mode (Quick Purchase): an order placed by the Buyer, in particular a consumer, through the shopping cart using the online ordering process;
- B2B mode (Custom Order Process): a managed custom order for businesses, advertising agencies, distributors and other business partners, which may include approval of artwork, individual pricing or payment terms and further steps depending on the specific order.
1.3. Provisions differing from these Terms and Conditions may be agreed in the Purchase Agreement or in an individual agreement between the Seller and the Buyer. Such differing provisions take precedence over these Terms and Conditions.
1.4. These Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language.
1.5. The Seller may amend or supplement these Terms and Conditions. This does not affect rights and obligations arising while a previous version of the Terms and Conditions was in effect.
2. USER ACCOUNT
2.1. Based on the Buyer’s registration on the Website, the Buyer may access the Buyer’s user interface (the “User Account”). Through the User Account, the Buyer may, depending on the available functions, create and manage orders and custom orders in particular.
If permitted by the Web Interface, the Buyer may also place an order without registration.
2.2. When registering and ordering goods, the Buyer is required to provide correct, complete and truthful information. The Buyer must update the information in the User Account whenever it changes.
2.3. Access to the User Account is protected by login credentials. The Buyer must protect the information required to access the User Account against misuse.
2.4. The Seller may cancel a User Account, in particular if the Buyer does not use it for an extended period or breaches obligations arising from the Purchase Agreement or these Terms and Conditions.
2.5. The Buyer acknowledges that the User Account may not be available continuously, in particular due to maintenance, updates or technical failures of hardware or software operated by the Seller or third parties.
3. CONCLUSION OF THE PURCHASE AGREEMENT AND PRODUCTION READINESS
3.1. All presentation of goods on the Web Interface is for information purposes only and the Seller is not obliged to enter into a Purchase Agreement in respect of the goods presented. Section 1732(2) of the Czech Civil Code shall not apply.
3.2. The Web Interface contains information about the goods and their prices. At the relevant stage of the ordering process, the Buyer is also provided with information about packaging and delivery costs where such costs can be determined through the Web Interface.
3.3. To order goods, the Buyer completes the order form in the Web Interface. The order contains, in particular, information about the goods ordered and their configuration, quantity, payment method and delivery method, where these options are available for the particular order.
Before submitting the order, the Buyer has the opportunity to check and amend the information entered in the order.
3.4. After receiving the order, the Seller confirms receipt by email sent to the email address provided by the Buyer.
3.5. Conclusion of the Agreement: The Purchase Agreement between the Seller and the Buyer is concluded when the Seller accepts the order and notifies the Buyer of such acceptance by email. An automatic confirmation that the order has been received does not necessarily constitute acceptance if the confirmation expressly states that it merely confirms receipt of the order into the system.
3.6. Production stage and production readiness: The Buyer acknowledges that neither conclusion of the Purchase Agreement nor payment of the purchase price alone necessarily means that production of personalised goods has begun.
Production begins once production readiness has been achieved.
3.7. Production readiness is achieved when the conditions necessary to begin production of the specific order have been met, in particular:
- a) Print files: the artwork and print files are suitable for the selected production and printing method. If the Seller identifies deficiencies during the technical check, the Seller may ask the Buyer to supplement or correct the files or approve the next steps.
- b) Design approval: in B2C mode, the design created by the Buyer in the configurator is deemed approved upon submission of the order unless otherwise agreed for the specific order. In B2B mode, commencement of production may be conditional upon the Buyer’s express approval of the submitted design.
- c) Payment terms: the payment terms agreed for the specific order have been met. For orders payable in advance, this means in particular receipt of an online payment or payment of a pro forma invoice. For B2B customers with individually agreed payment terms, payment before production begins may not be required.
3.8. If the Seller is unable to fulfil any requirement of the order, the Seller may propose a change to the order. If the change affects material terms of the order, further processing is subject to the Buyer’s consent.
4. PRICE OF GOODS AND PAYMENT TERMS
4.1. The Buyer may pay the purchase price of the goods and any costs associated with their delivery using the methods available for the specific order in the Web Interface or individually agreed with the Seller.
This may include in particular:
- bank transfer to the Seller’s account;
- payment by card or through an available payment service;
- payment of a pro forma or final invoice;
- another payment method made available by the Seller for the particular order.
4.2. Together with the purchase price, the Buyer is also required to pay the agreed costs associated with packaging and delivery of the goods.
4.3. In the case of a cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s account, unless otherwise agreed.
If payment before production begins has been agreed for a specific order, receipt of that payment is one of the conditions of production readiness. Payment alone, however, does not necessarily mean that production begins automatically.
4.4. The Seller will issue the Buyer with a tax document in accordance with applicable law and send it electronically or otherwise make it available to the Buyer.
5. WITHDRAWAL FROM THE PURCHASE AGREEMENT AND ORDER CANCELLATION
5.1. If the Buyer is a consumer, the Buyer acknowledges that, pursuant to Section 1837 of the Czech Civil Code, the right of withdrawal does not apply, among other things, to contracts for the supply of goods made to the consumer’s specifications or clearly personalised to the consumer’s needs.
This exception applies in particular to products that, according to the Buyer’s order, are provided with individual printing, a custom logo, text, photograph, artwork or another modification made according to the Buyer’s specifications.
For such personalised goods, the consumer does not have the statutory fourteen-day right to withdraw from the contract without giving a reason, regardless of whether the Seller has already begun production.
Merely selecting a standard product from predefined variants, without genuine individualisation of the product, does not in itself automatically exclude the right of withdrawal.
5.2. For personalised or otherwise custom-made goods, the Seller may, before production begins, allow the order to be cancelled or changed by mutual agreement. The Buyer has no automatic right to cancel a personalised order free of charge unless such a right arises from applicable law or an agreement with the Seller.
5.3. Unless the right of withdrawal is excluded by law, a consumer who enters into a contract online has the right to withdraw from the Purchase Agreement within fourteen (14) days. For a contract for the sale of goods, this period generally begins on the day the consumer takes delivery of the goods. (Czech Trade Inspection Authority)
5.4. The consumer may send the notice of withdrawal to the Seller, in particular to the postal or electronic address stated in these Terms and Conditions or on the Website. The consumer may use the model withdrawal form, but use of the form is not a condition for the validity of the withdrawal. The Czech Trade Inspection Authority confirms that the law does not require withdrawal to be made exclusively by post. (Czech Trade Inspection Authority)
5.5. In the event of a valid withdrawal by the consumer, the Seller will refund the funds received within the statutory period and in the manner prescribed by the Civil Code. The Seller may withhold the refund until it receives the returned goods or until the consumer provides evidence that the goods have been sent back, whichever occurs first. (Czech Trade Inspection Authority)
5.6. The consumer bears the direct costs of returning the goods where provided for by law and where the consumer has been duly informed of this fact.
5.7. A Buyer entering into the contract as a business in connection with its business activities does not have the statutory consumer right to withdraw from the contract within fourteen days.
6. TRANSPORT AND DELIVERY OF GOODS
6.1. The delivery method available for a particular order depends primarily on the destination country, the nature, quantity, dimensions and weight of the shipment and, where applicable, individual terms agreed with the Buyer.
If a delivery method is agreed at the Buyer’s special request, the Buyer bears any additional costs associated with that delivery method where such costs have been agreed.
6.2. If the Seller is required under the Purchase Agreement to deliver the goods to a place specified by the Buyer, the Buyer is obliged to enable acceptance of the delivery.
If, for reasons attributable to the Buyer, the goods must be delivered repeatedly or by a method other than that agreed, the Seller may require reimbursement of reasonably incurred additional costs.
6.3. Upon receipt of the shipment, the Buyer is advised to inspect the condition of the shipment and its packaging and to notify the carrier and the Seller of any visible damage without undue delay.
This does not affect the Buyer’s statutory rights arising from defective performance.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
7.1. The rights and obligations of the parties relating to defective performance are governed by the relevant provisions of the Czech Civil Code and other generally applicable laws.
7.2. The Seller is liable to the Buyer for ensuring that, upon receipt, the goods conform to the agreed characteristics and requirements arising from the Purchase Agreement and applicable law.
7.3. If the Buyer is a consumer, the statutory rules applicable to consumer contracts apply when assessing defects and rights arising from defective performance, including the statutory presumption that a defect existed upon receipt if it becomes apparent within the period specified by law.
7.4. The Buyer may make a complaint to the Seller using the contact details provided on the Website or by another method permitted by law. The Seller will provide the Buyer with the information necessary for the further handling of the complaint.
7.5. Colour reproduction of the print: The preview displayed in the configurator is intended primarily to assess the positioning and overall appearance of the artwork. Colours displayed on a monitor or other screen may not exactly match the final physical print, including due to differences between display devices, printing technology, material and the base colour of the product.
Where exact reproduction of a defined corporate colour is required and the specific product and order permit it, pad printing with spot colours according to Pantone (PMS) specifications may be used if this method has been agreed for the particular order.
7.6. Artwork and third-party rights: The Buyer is responsible for ensuring that it is authorised to use the artwork, logos, trademarks, photographs, texts and other content supplied to the Seller for production and printing.
The Seller is entitled to refuse or suspend fulfilment of an order if it has reasonable grounds to suspect that doing so could violate applicable law or third-party rights.
8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1. Title to the goods passes to the Buyer in accordance with applicable law and the provisions of the Purchase Agreement.
8.2. Buyer complaints are handled by the Seller using the contact details provided on the Website.
If the Buyer is a consumer and a consumer dispute arises between the Buyer and the Seller that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of the dispute to the competent consumer dispute resolution body, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 44
110 00 Praha 1
www.coi.cz
9. PERSONAL DATA PROTECTION
9.1. Buyers’ personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other applicable laws.
9.2. The Seller processes personal data necessary in particular for concluding and performing the Purchase Agreement, maintaining the User Account, complying with the Seller’s legal obligations and, where applicable, for other purposes based on an appropriate legal basis.
Processing data necessary for concluding and performing the Purchase Agreement is not conditional upon the Buyer’s consent.
9.3. The data processed may include, in particular, first and last name, billing and delivery address, email address, telephone number and, in the case of businesses, company identification and tax details.
9.4. When processing personal data, the Seller may use processors and other recipients, in particular providers of information systems, payment services, accounting services, hosting services and carriers, to the extent necessary to provide the relevant service and in accordance with applicable law.
9.5. Detailed information about the processing of personal data, legal bases for processing, retention periods and data subject rights is provided in a separate document:
10. COMMERCIAL COMMUNICATIONS AND COOKIES
10.1. Commercial communications are sent only in the cases and under the conditions permitted by applicable law. Where the recipient’s consent is required for sending commercial communications, the recipient may withdraw that consent at any time.
10.2. The use of cookies and similar technologies is governed by applicable law. Cookies that are not necessary for the operation of the Website are used on the basis of the user’s appropriate choice through the consent management tool where such consent is required by law.
10.3. Details of the cookies used, their purpose, retention period and options for changing settings are provided in separate cookie information:
Cookie Information
11. COMMUNICATION AND DELIVERY OF NOTICES
11.1. The parties may communicate with each other in connection with the Purchase Agreement primarily electronically, using the email addresses stated in the order, User Account or on the Seller’s Website, or through the functions of the User Account.
11.2. Unless applicable law requires a specific form for a particular legal act, notices to the Seller may also be given electronically.
11.3. This does not affect mandatory statutory rules governing the delivery of notices.
12. FINAL PROVISIONS
12.1. If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship shall be governed by Czech law. This choice of law does not deprive a consumer of the protection afforded by mandatory provisions of the law that would otherwise apply.
12.2. If any provision of these Terms and Conditions is or becomes invalid or ineffective, the validity and effectiveness of the remaining provisions shall not be affected.
12.3. The Purchase Agreement, including these Terms and Conditions, is archived by the Seller electronically in accordance with applicable law.
12.4. A model withdrawal form is available to consumers:
The form applies in cases where the consumer has a statutory right to withdraw from the contract. The Czech Trade Inspection Authority confirms the trader’s obligation to inform the consumer of this right and provide a model withdrawal form. (Czech Trade Inspection Authority)
12.5. Seller’s contact details:
METRIE spol. s r.o.
Moravičanská 20/19
789 83 Loštice
Company ID: 45194467
Email: [email protected]
Phone: +420 606 766 253
Current contact details are also provided on the Website’s contact page.
12.6. These Terms and Conditions take effect on 2026
Payment methods
Shipping
